Privacy Policy
Swiss & Oats Last updated: 5th August 2026.
Swiss & Oats ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Swiss & Oats 365 Paris Creek Road, Meadows, South Australia 5201 Phone: (08) 8388 3339 Email: hello@swissandoats.com.au Website: swissandoats.com.au
What information we collect
We may collect personal information including:
Your name, email address, phone number and postal address
Payment and billing details (processed securely by our payment providers)
Order history and delivery information
Information you provide when you contact us, subscribe, or leave a review
Website usage data such as your IP address, browser type and pages visited (via cookies and analytics)
How we collect it
We collect information directly from you when you place an order, create an account, sign up to our mailing list, fill in a form, or contact us. We also collect some information automatically when you use our website.
Why we use your information
We use your personal information to:
Process and fulfil your orders
Communicate with you about your order or enquiry
Send marketing and promotional material (only if you've opted in — you can unsubscribe at any time)
Improve our products, website and customer service
Meet our legal and tax obligations
Disclosure to third parties
We do not sell your personal information. We may share it with trusted third parties who help us run our business, such as:
Payment processors
Delivery and logistics providers
Website hosting and email platforms
Analytics providers
These providers only receive the information they need to perform their service, and are required to protect it.
Overseas disclosure
Some of our service providers may store data overseas. Where this happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
Cookies
Our website uses cookies to improve your browsing experience and understand how our site is used. You can disable cookies in your browser settings, though some parts of the site may not work as well as a result.
Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Access and correction
You can request access to the personal information we hold about you, or ask us to correct it, by contacting us at hello@swissandoats.com.au. We'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your personal information, please contact us first at hello@swissandoats.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website, with the "last updated" date at the top.
Contact us
If you have any questions about this policy or your personal information, contact us at:
Email: hello@swissandoats.com.au
Phone: (08) 8388 3339
Post: 365 Paris Creek Road, Meadows, South Australia 5201